Believing that trust is not a slogan but a measurable organisational force, Francesca Vai designed WAVE as a structured journey of listening and alignment within Clauger-Technofrigo S.r.l. As an HR Generalist, she drew inspiration from Stephen M.R. Covey’s “waves of trust” model to create an initiative that captures authentic employee feedback and translates it into concrete, data-driven action
By combining anonymous surveys, cross-functional focus groups, and rigorous statistical analysis, she transformed organisational listening into a strategic lever for engagement, leadership development, and cultural cohesion. Her approach demonstrates how thoughtful HR leadership can turn trust into energy — spreading from individuals to the entire organisation and fostering sustainable well-being.
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