Starting from the core value of Respect, understood as genuine listening and real attention to people, Anita Zuin chose to transform listening into a structured organisational practice. As HR Manager at ARD Raccanello S.p.A., she designed and implemented a continuous listening system that combines climate surveys, cross-functional Focus Groups, and a permanently open digital suggestion channel
Rather than treating engagement as a periodic measurement, she positioned listening as a strategic lever for knowledge management and retention. By ensuring that employee feedback is analysed, shared with leadership, and translated into visible action, she demonstrates how trust can be systematically built — turning dialogue into measurable improvements in climate, participation, and organisational performance.
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