Faced with rising turnover and growing generational tensions in a family-owned manufacturing company, Liana Griggio chose to move from intuition to structured listening. As CFO/HR at OMAS S.R.L., she introduced a simple yet strategic HR people management system designed to make employee expectations, competences and team dynamics visible for the first time.
By designing a structured one-to-one interview model and using accessible digital tools to analyse insights, she transformed informal perceptions into actionable knowledge. Her initiative demonstrates how even without complex HR systems, a disciplined listening approach can strengthen dialogue, improve decision-making, and lay the foundation for sustainable retention and people development in SMEs.
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