In the fast-paced environment of Santa Justa Restaurant, Diana Fernandes has transformed everyday team coordination into a genuine innovative practice. As Manager, she recognised that excellent customer experience begins behind the scenes — with motivated staff, clear communication, and shared responsibility. By introducing short pre-shift meetings, encouraging team input, and fostering constant, open dialogue throughout service, she created a collaborative management style that strengthens both performance and morale
Her approach demonstrates that innovation in people management does not always require complex systems — sometimes, it is about listening, empowering, and leading by example.
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