As presented by Cristina Del Guasta, the METIS Project represents the organisation’s strategic investment in artificial intelligence to enhance operational efficiency and service quality. Facing increasing complexity in technical support, order verification, and inventory management, the company implemented an AI platform designed to automate processes while strengthening human expertise.
By positioning AI as a support tool rather than a replacement for people, the initiative reinforces a culture of continuous improvement, data-driven decision-making, and scalable innovation.
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